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25 Management Lessons From The Customers Side Of The Counter James H. Donnelly Jr.

25 Management Lessons From The Customers Side Of The Counter

James H. Donnelly Jr.

Published June 1st 1996
ISBN : 9780786310043
Paperback
214 pages
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 About the Book 

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and whatMoreProviding guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.